Terms of Service

Effective date: 4 June 2026

These Terms of Service ("Terms") govern your access to and use of the BulkTier object-storage service (the "Service") operated by Gaston Media SAS, a société par actions simplifiée incorporated in France (RCS Strasbourg 884 076 027, registered office 18 Rue de Copenhague, 67610 La Wantzenau, share capital €2,000, intra-EU VAT FR64884076027) ("BulkTier", "we", "us").

By creating an account, subscribing, or using the Service, you ("Customer", "you") agree to these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind it.

1. Description of the Service

BulkTier provides S3-compatible object storage hosted on dedicated infrastructure located in the European Union (Germany and/or Finland). The Service is intended for storing large volumes of data for which you maintain an independent source of truth (e.g. training datasets, media archives, simulation output).

The Service is not designed for: transactional workloads (databases, caches, hot serving), data for which no recoverable copy exists elsewhere, or use cases requiring a contractual uptime guarantee or formal compliance certification.

2. Durability, availability and "no SLA"

Please read this section carefully — it defines the risk model of the Service.

• The Service is single-region. Data is stored on a single fault-tolerant pool in one data centre. There is no multi-region or multi-availability-zone replication.
• We target a practical durability of approximately 99.9 % on a best-effort basis. This is a target, not a guarantee.
• There is no Service Level Agreement (SLA). We do not guarantee any level of uptime, availability, latency, or throughput.
• You are solely responsible for maintaining an independent, recoverable source of truth for any data you store with us. The Service must not be used as your only copy of any data.
• If a hardware incident affects the availability or integrity of your bucket, we will notify you within 24 hours of becoming aware of it, and may, at our discretion, issue a pro-rata service credit for the affected period. Such a credit is your sole and exclusive remedy for any such incident and does not constitute an SLA.

3. Acceptable use

You agree not to use the Service to store, transmit or distribute content that:

• is unlawful, infringing, or violates third-party rights;
• constitutes child sexual abuse material (zero tolerance — accounts are terminated and reported to the competent authorities), malware, or content facilitating illegal acts;
• is used to operate a public content-delivery network (CDN), file-sharing/torrent tracker, Tor exit node, or any high-frequency public hot-linking endpoint;
• violates the acceptable-use policy of our underlying infrastructure provider.

You also agree not to resell the Service without our prior written authorisation, not to attempt to circumvent quotas or security controls, and not to generate sustained traffic patterns that abuse the "no egress fee" framing (see §4).

We may suspend access without prior notice where necessary to protect the Service, other customers, or to comply with law, and will inform you as soon as reasonably practicable.

4. Quotas, traffic and fair use

Each plan includes a storage quota (in TB). Writes that would exceed your quota are rejected. Egress is provided within the fair-use limits of our underlying network capacity (typically a 1 Gbps unmetered uplink per server); sustained 24/7 saturation of the network is not covered by fair use and may be rate-limited or subject to additional terms.

5. Fees and payment

• Fees are billed in euros (€) via our payment processor, Stripe, on a monthly or annual basis as selected at subscription.
• Annual plans are billed for a 12-month commitment.
• Prices are exclusive of applicable taxes. For EU B2B customers with a valid VAT number, the reverse-charge mechanism applies; for customers outside the EU, the supply is treated as an export of services. You are responsible for any taxes other than taxes on our income.
• Late or failed payment may result in suspension or termination after notice.
• Founding-partner / beta pricing, where offered, is individually agreed, time-limited, and outside the public price list; it confers no entitlement to those terms on renewal.

6. Term, termination and data deletion

• The subscription continues until cancelled. You may cancel at any time, effective at the end of the current billing period; fees already paid are non-refundable except as required by law or expressly stated.
• Either party may terminate for material breach not cured within 15 days of notice.
• Upon termination, we will retain your data for 30 days to allow retrieval, after which it is permanently deleted. You may request immediate complete deletion at any time (see Privacy Policy §7).

7. Security and data protection

We apply technical and organisational measures including encryption at rest using industry-standard AES-256 algorithms, encryption in transit (TLS 1.2+), per-tenant access keys, and bucket isolation. We do not scan, access or analyse the contents of your buckets except strictly as required to operate the Service or to comply with a binding legal order.

Our processing of personal data is described in our Privacy Policy.

8. Warranties and disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

9. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for any loss of data where you have failed to maintain an independent source of truth, nor for indirect, incidental, special or consequential damages, loss of profits, revenue, or business interruption.
• Our total aggregate liability arising out of or relating to the Service is limited to the fees you paid in the 3 months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable French law.

10. Changes to the Service or Terms

We may modify the Service or these Terms. For material changes we will give at least 30 days' notice by email or via the Service. Continued use after the effective date constitutes acceptance. If you do not agree, you may terminate before the change takes effect.

11. Governing law and jurisdiction

These Terms are governed by French law. Subject to any mandatory consumer protection provisions, any dispute shall be submitted to the exclusive jurisdiction of the competent courts of Strasbourg, France.

12. Contact

Gaston Media SAS — hello@bulktier.com — 18 Rue de Copenhague, 67610 La Wantzenau, France.